iPhone showing a notification that the user is near Hudsons Coffee, with a blurred coffee shop interior in the background.

❊ Intelligent Engagement

Loyalty Without the Login

Stop forcing customers to download apps they will only use once. Our Logic Engine captures data and drives repeat revenue using the tools guests already have: their digital wallet and their current context.

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The Brain Behind the Transaction.

Most ordering platforms are passive - they take an order and stop. MondoConneX is active. We built a proprietary Logic Engine that sits above your POS, Kiosks, and Wi-Fi. It analyses every interaction in real-time and asks: "What is the next best action for this specific customer?"

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The "If This, Then That" for Hospitality:

  • If customer indicates they’re travelling to Sydney... Then issue a voucher for our Sydney terminal store.

  • If customer spends >$50... Then offer a premium upgrade for $5.

  • If customer rates 5 stars... Then prompt to add a "VIP Pass" to Apple Wallet.

Frictionless Retention.

In airports, stadiums, and hotels, "Download our App" is a friction point that kills conversion. We bypass the app store entirely.

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Apple & Google Wallet Native

We deliver dynamic passes directly to the phone's native wallet. No install required.

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Geo-Aware Notifications

Wallet passes trigger lock-screen notifications when the guest walks near your venue (e.g. "You have a free coffee waiting at Gate 4").

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Anonymous Profiling

We track behaviour via tokenised credit card data or device IDs, allowing you to treat a guest like a VIP without them ever filling out a form.

Data-Driven Triggers.

In airports, stadiums, and hotels, "Download our App" is a friction point that kills conversion. We bypass the app store entirely.

The Journey Trigger (Perfect for Travel Retail)

Ask "Where are you flying today?" on the Kiosk or OAT screen. Use that answer to issue a digital voucher for their destination airport, keeping the revenue within your global group.

Mobile app interface with two screens showing a travel survey and a promotional offer for Hudson's Coffee at Sydney Airport, featuring a coffee cup and a discount message.

The Spend Trigger (Perfect for QSR)

Dynamic thresholds identify high-value checks in real-time. Automatically issue a "Bounce Back" digital offer to ensure they return tomorrow.

A promotional graphic with a teal background displaying '$50+ SPEND' and an arrow pointing to a smartphone showing a coupon offer for 20% off the next order of food, including a bowl of food with greens. The offer includes terms and conditions, with options to 'NO THANKS' or 'CLAIM OFFER'.

The Feedback Trigger (Perfect for Operations)

Replace generic email surveys. Ask a single context-aware question on the payment success screen (e.g., "How was the speed of service?"). If they answer poorly, instantly alert a manager. If they answer well, prompt a Google Review.

Two smartphone screens displaying customer feedback survey. The left screen shows a question about service speed with ratings from great to terrible and a 'Next' button. The right screen shows a thank you message with Google logo, five stars, and options to skip or leave a review.

Zero Paper. 100% Digital.

We have eliminated the paper trail. Every reward, receipt, and voucher is digital and instantly accessible.

A person is entering a discount code on an ordering kiosk in a coffee shop, with a digital screen displaying the order summary and a pop-up window for code verification.
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Scan-to-Add

Guests scan a dynamic QR code on the kiosk or payment screen to instantly load a voucher into their wallet.

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Smart Links

Deliver rewards via SMS or Email with a single-tap "Add to Wallet" link.

Mobile phone with a discount coupon icon displayed on the screen.

Frictionless Redemption

No physical coupons to scan. Guests simply enter their discount code when using OAT or the SOK.

Works With Your Existing Stack.

The Logic Engine doesn't replace your Loyalty Platform; it feeds it.

  • Oracle Simphony: We read basket data live to trigger offers.

  • CRM: We push captured data (email/phone) to Salesforce or HubSpot.

  • Marketing: We build your retargeting lists automatically.

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Stop Leaking Revenue.

Turn single transactions into lifetime value with the Mondo Logic Engine.

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